An Overview of Total Quality Management
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An 8 page paper written as an internal report on TQM as a possible route for a company to take to increase quality while reducing costs. The paper provides an overview of TQM; its history and development; the Baldrige Award; and underlying management philosophy. Bibliography lists 6 sources.
Filename: KStqmOver.rtf

AN UNDERSTANDING OF QUALITY AND PROCESS IMPROVEMENT
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This 5-page paper focuses on the concepts of total quality management and the importance of process improvement. Bibliography lists 4 sources.
Filename: MTprocimpr.rtf

Analysis of "The Goal: A Process of Ongoing Improvement":
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This 4 page paper discusses "The Goal" in terms of its operations management principles. This paper gives a summary of the book as well and also offers opinion about the principles which the book presents. Bibliography lists 1 source.
Filename: GSGoal12.rtf

Analysis of an Organization (New York Life)
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This 10 page paper delves into communication patterns, bureaucracy and sensitivity to environmental changes as it explores some problems in a NYLIC Actuarial Division in the early 1980s. This division is used as an example to discuss the various ways that organizations function. Many details are included. Bibliography lists 2 sources.
Filename: SA244NYL.rtf

Analysis of an Organizational Transition
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This 10 page paper relies on a case study of an organization submitted by a student. In the analysis, systems theory is used. Corporate culture is discussed as well. The change involved in the case study is related to the integration of systems. How it may be accomplished, what obstacles are expected and cost factors are all discussed. Bibliography lists 4 sources.
Filename: SA420sys.rtf

Analysis Of Nokia Corporation
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A 16 page paper. The writer begins with a very brief introduction to Nokia Corporation. The first section of the paper reports and discusses the historical growth of the company and relates the stages of growth to two specific sets of years – 1992 to 1997 and 1998 to 2001. There were significant changes in Nokia's performance between 1997 and 1998. The second section discusses the challenges Nokia has and is facing and how they have responded to those challenges. The last section discusses the business strategies of each Motorola and Nokia over the last several years. Market share data are included. Bibliography lists 15 sources.
Filename: PGnok.rtf

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